Official Letter of Complaint

Dear Southwest Airlines:

You have long been my airline of choice, at least when you fly into the city I am visiting. A major reason for this is the attitude of your employees. Most are pleasant, and many actually seem to have a sense of humor, something rare among workers in the service sector these days.

But there is a second reason you’ve been my favorite. But on the last few flights I’ve taken, that reason seems to have disappeared. I searched in vain, but it was nowhere to be found. Yes, there was something else, but it just wasn’t the same.

So, please. Tell me. Where is my packet of honey roasted peanuts, and did you really think I wouldn’t notice the switch to dry roasted?

11 Comments

  1. Posted June 11, 2005 at 7:28 PM | Permalink

    Oh. My. Goodness. You should start a petition because a change like that is crazy – or should I say nuts?

  2. Posted June 11, 2005 at 9:26 PM | Permalink

    We took peanuts off of all of our flights because of the peanut allergy lobby people. We had to be able to ensure that there would be no peanuts or peanut residue on whatever seat they were in and the only way to ensure that was to take them off. I have often wondered how they managed to keep them when everyone else was required to stop.

  3. Posted June 12, 2005 at 1:14 AM | Permalink

    Did they do away with the cookies, too? They used to give the best cookies…

  4. Posted June 12, 2005 at 8:56 AM | Permalink

    The nerve!! Do I smell a boycott coming??

  5. Posted June 12, 2005 at 11:47 AM | Permalink

    Last time I flew, they had pretzels. Pretzels!?!?! Honey roasted peanuts were once the standard!

  6. Posted June 12, 2005 at 4:24 PM | Permalink

    My husband use to work in airline catering – many airlines are cutting so far back. I’ve actually gotten pretzles on flights instead of peanuts. (I hate pretzles!)

    On long flights, depending on who you fly, you actually have to BUY you meals, or get none.

  7. Posted June 12, 2005 at 10:03 PM | Permalink

    The last time I flew all I got was pretzels….nothing worth bragging about.

    I am here via Michele

  8. Posted June 12, 2005 at 11:29 PM | Permalink

    Oh Honey please, they must be nuts.

    Get a petition going is what I say!!!!!!!!!!!!!

  9. Posted June 12, 2005 at 11:33 PM | Permalink

    Ooops, got so carried away as I was actually cooking a “roast” while wiling away, visiting via the lovely Michele’s M&G

  10. Posted June 13, 2005 at 3:49 AM | Permalink

    Hmmm. They always think we’re not paying attention don’t they?

  11. betty
    Posted June 13, 2005 at 6:40 PM | Permalink

    I never remember whether Southwest hands out peanuts or pretzels?!